| What is IsCard? |
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| IsCard is an online Global Calling Card! You use IsCard just like any calling card, but you can use your IsCard account to place calls from over 40 countries worldwide! |
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| What are the rates? |
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| Rates depend on what country you are calling from and what country you are calling to. Rates are billed in 1 minute increments with no minimum call duration. Visit the Rate Center for more info! |
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| Are there any fees? |
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| No! IsCard has no connection fees, no maintenance fees, no monthly fees, and no hidden fees of any kind! There are no setup fees or taxes that will diminish your minutes! |
| However, an FCC mandated surcharge of 79 cents may be added to calls placed from a payphone in the United States. |
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| What is IsCard's Refund Policy? |
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| With IsCard, your satisfaction is unconditionally guaranteed. IsCard will refund the unused portion of your prepaid balance for any reason within 60 days of your purchase, less a $5.00 processing fee to cover our costs of opening the account and processing the refund. The processing fee shall be waived if the issue is due to IsCard's error. |
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| Can I use IsCard outside the United States? |
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| Yes! We offer Toll-Free and Local Access Numbers in over 40 countries worldwide! Click here to see if we support calls from your country! |
| PLEASE NOTE: While we make every effort to ensure 100% coverage in every country we serve, we cannot guarantee service from payphones or mobile phones outside the United States. |
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| What is the difference between Toll Free and Local Access Numbers? |
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| Toll Free Access Numbers do not carry a toll charge when calling from a standard landline phone. However some hotels may charge a nominal fee for connecting these calls. |
| Local Access Numbers carry local toll charges to dial the number from the designated city. Check with the phone company or hotel operator for details on these charges. |
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| How do I sign up? |
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| You can sign up securely over the Internet by clicking here. You can also print out the signup form and fax it to us. Visit our fax form by clicking here. |
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| How long does it take to get my PIN? |
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| All transactions are processed within one business day. Generally however, applications are processed within 2-3 business hours. |
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| Can I recharge
my account automatically? |
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| Yes, you can! You can enroll in Automatic Recharging when you signup, or at any time after you have opened your account. Automatic Recharging is a fun and convenient way to make sure your account is always funded.
Be sure to read about the details of this feature before
enrolling. |
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| Can I use IsCard from payphones? |
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| Within the US, you can use IsCard from any payphone however, there will be a 79 cents FCC mandated surcharge per call. |
| Outside the US, though we make every effort to have payphone accessibility from every country, some payphone operators do block access to tollfree numbers and/or calling cards from their payphones. Therefore, we cannot guarantee service from payphones outside the US. There is no surcharge for calls from payphones outside the US. |
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| How do I check my application status? |
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| Click here to check your application status. |
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| Does my balance ever expire? |
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| IsCard reserves the right to deactivate your account if you do not make a call or a payment for 365 consecutive days. As long as you continue using your account at least once a year, your balance will never expire. |
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| Can I get multiple PINs and control them under one account? |
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| Yes, you can! You can now purchase multiple PINs and control them under one parent account. We have two different types of plans: Family Plan or Corporate Plan. |
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