| How do I login to my account? |
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| Use your PIN (account number) and password to login. The login button is located on the top right of every page on our website. |
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| I forgot my PIN or Password. |
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| Click here to look up your PIN or Password. |
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| Where can I see my balance? |
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| Your balance is present on the top-left of the screen after you login. |
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| Can I set my account to recharge itself? |
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| Enroll in AutoPay as a way to your balance fully recharged. You can set AutoPay when you sign up, or even after you start using your IsCard account. |
| How it works: Set a minimum balance you want in your account, and a payment amount you want us to charge your card if your balance dips below that minimum balance. It's that easy! |
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| What is IsCard Direct? |
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| IsCard Direct is a feature included in your IsCard account. With IsCard Direct you can pre-subscribe up to 5 telephone numbers which you call from, so that you will not have to enter a PIN when calling from those telephone numbers! |
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| How do I use the Speed Dial codes I set? |
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| Dial the toll free access number and enter your PIN as usual. When prompted for the destination number, just enter the Speed Dial entry code (that you stored) for that number. Then hit the "#" key. |
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| What is the Refer-A-Friend program? |
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| Refer-A-Friend program is a way you can earn free bonuses to your account when you tell people about our service! |
| Login to your account, and click on the Refer a Friend menu option. You can email your friend or relative a message describing our service,
containing a special link they can click on to signup that will automatically give you credit. Or if you like, you can simply tell them to come to our site, and
enter your "refer code" on the sign up form. |
| We process referrals on the last Thursday of the month and your referrals are subject to the program's terms & conditions. Currently, you will earn $5.00 per referral! |
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| I use AutoPay, but I still ran out of money. |
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| The AutoPay feature only generates payments for your account but will not automatically add the funds to your account. Please allow one business day (at most) for your payment to be processed. |
| Tip: To avoid a gap in service, login to your account and raise the minimum balance level. This way, a payment will get generated sooner, and you are less likely to use up your balance by the time we process the payment. |
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